Return & Refund Policy

At Majestic Deals, customer satisfaction is important to us. We want every customer to have a positive shopping experience and feel confident when purchasing from our store.

This Return & Refund Policy explains the conditions, process, and requirements for returning products and requesting refunds.

By purchasing from Majestic Deals, you agree to the terms described in this policy.

1. Return Eligibility

Customers may request a return for eligible products within 30 days of receiving their order.

To qualify for a return:

  • The item must be unused and in its original condition.
  • The product must include all original packaging, accessories, and included materials.
  • The return request must be submitted within the eligible return period.
  • Customers must contact Majestic Deals before sending any product back.

Items returned without prior approval may not be accepted.

2. How to Request a Return

To start a return request, please contact our customer support team with the following information:

  • Order number
  • Customer name
  • Email address used for the purchase
  • Reason for the return
  • Photos or additional details if required

Our support team will review your request and provide return instructions if your return qualifies.

3. Return Shipping

For approved returns, customers will receive instructions regarding the return shipping process.

Return shipping responsibilities may vary depending on the reason for the return:

  • If the product arrives damaged, defective, or incorrect, Majestic Deals will review the issue and provide appropriate assistance.
  • For customer preference returns, return shipping costs may be the responsibility of the customer.

Customers should not send products back before receiving return approval and instructions.

4. Refund Process

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If your return is approved:

  • A refund will be processed to the original payment method.
  • Refund processing time may vary depending on your bank or payment provider.
  • Customers will receive confirmation once the refund has been issued.

Please allow additional time for your financial institution to complete the refund transaction.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during delivery
  • Defective
  • Different from the product ordered

Please contact us as soon as possible after receiving your order.

Please include:

  • Order number
  • Description of the issue
  • Photos showing the problem

Our team will review your request and work toward an appropriate solution.

6. Order Cancellation

Customers may request order cancellation before the order has been processed or shipped.

Once an order has entered the fulfillment or shipping process, cancellation may no longer be possible.

If cancellation is approved, a refund will be issued according to our refund process.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used, damaged, or altered after delivery.
  • Items returned without original packaging when packaging is required.
  • Products excluded from return eligibility as stated on the product page.

Please contact our support team if you have questions about return eligibility.

8. Exchanges

At this time, exchanges may be handled on a case-by-case basis depending on product availability.

If you need a replacement item, please contact our customer support team for assistance.

9. Refund Timing

After approval, refunds are generally processed within 5–10 business days.

The exact time for funds to appear in your account depends on your payment provider or financial institution.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Majestic Deals
Address: 13107 Harbor Blvd,
Garden Grove, CA 92843,
United States

Email: info@majesticdeals.shop

Phone: +1 (562) 239-1287

Business Hours:
Monday – Friday | 9:30 AM – 7:00 PM

Customer Support Response Time:
We aim to respond to all inquiries within 24 business hours.

Thank you for choosing Majestic Deals. We appreciate your trust and are committed to making your shopping experience simple and reliable.